Support

Email us

We’re a small team and read every message. Expect a reply within one business day.

support@jadetradeapp.com

When you write in, please include the app name (for example, “Delay”), your device model, and a brief description of the issue. Screenshots help us reproduce problems faster.

How to cancel a subscription

Subscriptions are managed by Apple or Google, not by us.

iOS

Open Settings → tap your name → Subscriptions → select the app → Cancel Subscription.

Android

Open the Play Store → tap your profile → Payments and subscriptions → Subscriptions → select the app → Cancel subscription.

Refunds

Refund requests are handled by the store you purchased through, not by us:

• Apple: reportaproblem.apple.com
• Google: Google Play refund support

Trouble with Delay: OCD Recovery

Common questions:

• Lost access after subscribing: try Settings → Restore Purchases inside the app. If that doesn’t work, email us with your Apple ID region or Google account email and we can confirm your purchase via RevenueCat.
• App crashing: let us know your iPhone/Android model and the iOS/Android version. A screenshot or short screen recording of the crash speeds things up a lot.
• Trial ended unexpectedly: trials are tied to your Apple ID or Google account, not the app. Email us if something looks off.

Privacy & terms

See the Delay privacy policy and Delay terms of service for details.