Privacy Policy

1. Who We Are

This Privacy Policy describes how JadeTrade Marketplace LLC (“JadeTrade,” “we,” “us”), operating under jadetradeapp.com, collects, uses, and protects your information when you interact with our website, preview sites, checkout processes, or other services.

2. Information We Collect

Information you provide directly:

• Checkout form: Name, email address, phone number (optional), a brief description of yourself (optional), domain registrar selection, and any notes you provide
• Payment information: Credit card and billing details are collected directly by Stripe, Inc. We never see, store, or have access to your full card number. We pass your name, phone, registrar selection, and notes to Stripe as order metadata for your receipt
• Consent record: When you accept our Terms of Service and Privacy Policy at checkout, we record the timestamp and document version alongside your payment in Stripe
• Communications: If you email us or contact us through Upwork, we retain those communications to provide our services

Information from public sources:

• When building website redesigns, we collect publicly available business information from your existing website, Google Business Profile, Yelp, social media profiles, and other public business directories. This may include your business name, address, phone number, hours, services, photos, and reviews
• This information is used solely to build an accurate website redesign for your business

Information collected automatically:

• Cookies:Preview sites use a single persistent cookie (“access_granted”) to maintain authenticated access after entering the preview code. This cookie expires after 30 days and contains no personal information
• Hosting logs:Vercel automatically collects standard server logs (IP address, browser type, pages visited, timestamps). These are subject to Vercel's privacy policy

Information we do not collect:

• We do not use analytics trackers, advertising pixels, or social media tracking scripts on jadetradeapp.com or preview sites
• We do not sell, rent, or trade your personal information to third parties
• We do not collect information from minors under 16

3. How We Use Your Information

We use information solely to:

• Build website redesigns using your publicly available business information
• Process payments through Stripe
• Deliver purchased websites (remove preview gates, connect domains)
• Send payment confirmations and DNS setup instructions
• Communicate about your purchase or engagement
• Send initial outreach about our services (you may opt out at any time)

We will not use your email for marketing or newsletters unless you explicitly opt in. All cold outreach emails include an unsubscribe/opt-out mechanism as required by CAN-SPAM.

4. Cold Outreach

As part of our business model, we may contact business owners to present website redesign opportunities. These communications are sent to business email addresses obtained from publicly available sources. All outreach emails comply with the CAN-SPAM Act and include:

• Our physical mailing address
• A clear opt-out mechanism
• Accurate sender identification
• Honest subject lines

If you receive an outreach email from us and wish to opt out, reply “stop” or use the unsubscribe link. We will add you to our permanent exclusion list and never contact you again.

5. Third-Party Services

We share information only with the following service providers, solely to deliver our services:

We do not sell your information to data brokers, advertisers, or any other third parties.

6. Data Retention

We retain your information for as long as needed to fulfill services and for business records. Payment records are retained as required for accounting and tax purposes. Outreach exclusion records (opt-outs) are retained permanently to ensure we never re-contact you.

You may request deletion of your personal information by contacting maxwell@jadetradeapp.com. We will comply within 30 days, except where retention is required by law.

7. Data Security

We implement reasonable security measures to protect your information. All data transmission is encrypted via TLS/SSL. Payment processing is handled by Stripe (PCI-DSS Level 1 certified). However, no method of electronic transmission or storage is 100% secure.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict processing of your information
• Opt out of any marketing or outreach communications

Contact maxwell@jadetradeapp.com to exercise any of these rights.

9. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act. We do not sell personal information. You have the right to know what personal information we collect, request its deletion, and not be discriminated against for exercising your privacy rights.

10. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective immediately upon posting. The “Effective” date at the top reflects the most recent revision.

12. Contact

For privacy-related questions: maxwell@jadetradeapp.com

JadeTrade Marketplace LLC
1917 Appleton Ridge Rd
Appleton, ME 04862